To know if a business phone solution will work for your business there are several things that need to be taken into account when selecting a phone system that will meet all your needs. Here is a short list of important things that you may or may not need.
What to look for in a business phone system
This is fairly straightforward, does your phone system vendor offer call recording? Many phone system vendors don’t. If this is a must-have then that will limit your options significantly.
Customizable dial plan?
Some phone providers are limited to just single line key operations, while others have a full blown call center capabilities and world-class functionality. A lot of the hosted business telephone providers have a “box” that you are placed in and you can’t go outside of that. If you need any customized features or functionality, it could be an uphill battle with many providers.
Does the reporting package that the phone system vendor offers meet your needs? It’s difficult to get the data you need from some vendors to see if you’re running your business effectively. Can you see when you get the most calls per hour so you know when to staff up? Can you see how many times calls didn’t get answered? Can you measure service levels? Consider the impact in-depth reporting can have on your business when selecting a business telephone company.
Integration with CRM?
Do you need your vendor to allow you to integrate your business telephone with Salesforce, NetSuite, and Others? Many vendors don’t have this. If you need it, you will have to limit your choices.
Do you need 24-hour support or can you get by with Business Hours only?
Do you need guaranteed voice quality, (QOS)? Most “internet/VOIP” providers cannot give guarantees on the voice quality and will deliver the service on what is known as “best effort”. This is the number one issue that plagues many companies in selecting a good business telephone solution. Only telephone providers who also handle the bandwidth (voice t1, fiber) will be able to do guaranteed voice quality. Most of the VOIP providers will not be able to do it. If your business phone communication is critical, then going with a hosted VOIP solution that doesn’t offer any guarantees might not be a good option.
RingPlan is our new phone platform that can provide all of these features. While other providers can offer one or two of these features, only RingPlan can provide all of these features you need to maximize your call center.